We want you to enjoy your holiday, from time of booking to successful completion. To ensure this works well for everyone, there are formalities to bring to your awareness and to gain your agreement to them.

I. Use of the cottages

Arrival and Departure

Please arrive from 4pm onwards on your day of arrival, usually Friday. If you anticipate a late arrival, do let us know. Please vacate the cottages promptly by 10am on the day of departure, our staff need plenty of time to clean and prepare them for our next guests.

Deposit (Booking)

We hope most holiday cottage reservations will be through the website, however telephone bookings are also welcome. In either case, your reservation will be held for seven days pending receipt of a non-refundable booking deposit of 33%.

Please understand that at peak holiday times there is a lot of demand for the cottages, it would be unfair to disappoint others should you not confirm within this period. The deposit is payable in advance, receipt of the deposit will be acknowledged and the booking confirmed. The balance of the holiday price is to be paid at least 6 weeks prior to the holiday start date. If the booking is less than 6 weeks in advance please pay in full on booking.

We reserve the right to request, and retain until up to two weeks following the visit, a £250 damages deposit per cottage rented, in addition to the booking deposit.

Your Responsibility

When you book a cottage you are responsible for it for that period and we appreciate guests who look after the property. We respectfully request, and reasonably expect that on leaving your cottage all equipment, the oven, utensils and furnishings will be left clean, tidy and in good order. We reserve the right, at our sole discretion, to charge for any breakages or additional cleaning time.

The booking form must be signed by someone aged over 18 years of age who can confirm your agreement with the terms and conditions on behalf of all members of his/her party.

Occupancy & Use

We are obliged to ensure for fire safety and insurance reasons, also to preserve the conditions of the awarded ETB star rating that the number of people staying in a cottage is no more than the maximum stated in the brochure. In addition, only the guests listed on the booking form are entitled to use the cottage and related areas. Any variation to this must be agreed in advance with us. We retain absolute discretion to refuse or revoke, without refund, any bookings from parties that may, in our opinion, be unsuitable for the property concerned.

Safety

The safety of all, but especially of children, is paramount. Whilst care and attention is given to safety in the cottages and the associated areas, we must make it clear that it is the parents’ or guardians’ sole responsibility to supervise the safety and good conduct of children at all times whilst on the property. We do not accept any responsibility resulting from failure to do this. Use of the cottage and related areas and facilities is entirely at your own risk. Please however ensure you bring any safety concerns to our attention during your stay.

Noise

We want you to enjoy your holiday. Our cottages are especially suited to parties, including families, who enjoy peace and tranquility. The shared courtyard area is for the enjoyment of both cottages. Please have consideration for other guests. Any noise, whether from people, or electrical equipment, must cease promptly at 11pm.

We pride ourselves as an excellent base from which to tour the South Hams. The garden terrace area for The Pound House is in proximity to the Kingsbridge-Dartmouth road. During the summer peak tourist period in particular, there is likely to be some noise arising from the road traffic.

Breakages

Unfortunately accidental breakages do occur in the cottages from time to time. We ask that you tell us of any breakages or damage as soon as possible so that where feasible repair or replacement may happen. If damage is non-accidental we will anticipate payment for the cost of like replacement.

Cancellation

We hope that you do not have to cancel your holiday for any reason following booking confirmation. Should this happen, you will be responsible for the cost of the period of the cottage booking. Please consider arranging holiday cancellation insurance. The limit of our liability to you in the event of cancellation of your holiday for any reason is strictly limited to the total sum paid to us by you and shall not exceed the total cost of the holiday in any eventuality. If we are able to re-book the cottage following your cancellation we will reimburse you the monies paid less the costs of re-booking.

In the event of the proprietors selling Allerdale Farmhouse, including the holiday cottages, the maximum liability of the owners, past or present, will be to the level of tariff paid in advance to book the cottage.

Parking

There is allocated parking for one car for Well Cottage and two cars for The Pound House. Further vehicles may be accommodated with advance notice.

Miscellaneous

We take care to ensure our advertising, including by website and brochure, is accurate. However, we cannot be held liable should there be any changes or alterations that result in the unavailability of those facilities for whatever reason. Nor can we be held liable for accidents to guests or loss or damage to their property.

II. Use of the website

We provide this website to make known the availability of our holiday cottages and to ensure booking of your holiday is a simple and effective process. However, if you use the website to arrange your holiday you will be considered to be agreeing to the terms and conditions set out below regarding its use.

Personal and non-commercial use limitation

This site is for your personal use to access chillihols information and services. In addition, the site is limited to personal use as described, and no consent is given to use the chillihols site for any commercial use, such as a seller of services, compiler of mailing lists, or any other non-authorized use.

Links to third party sites

This site contains links to other web sites. By including email addresses to other sites for their potential holiday interest we are not however recommending these other sites and the services offered. Because chillihols has no control over such sites, you agree that chillihols is not responsible for the content, advertising, products, or other materials on or available from sites not owned or managed by chillihols.

No unlawful or prohibited use

This site is only to be used for lawful purposes, and within the terms and conditions set. Any use of the chillihols site in any way that could lead to damage, disable, overburden, or impair this site or interfere with any other party's use and enjoyment of the site is prohibited.

Indemnity

You are responsible for and agree to indemnify and hold harmless chillihols from any losses, damages, expenses, claims, demands, suits, or actions, including reasonable legal fees made by any third party due to or arising from your use of this site, information obtained from the site, information which you provided to the site, your connection to the site, your violation of these terms and conditions, or your violation of any rights of another.

Liability disclaimer

The information, software and services included in or available through this chillihols site are aimed to be accurate, however they may include errors. The chillihols site is regularly updated. Changes may occur at any time without prior notice, including to the terms and conditions of use of the chillihols site. Information received on or through this site should not be relied upon for personal, medical, legal or financial decisions. chillihols makes no representations or warranty about any aspect of the information, software, services and related graphics contained on this chillihols site for any purpose.

chillihols is not liable for any damages whatsoever, of any form, including legal fees. Such damages include for delay or inability to use the chillihols site and the related provision of or failure to provide services.

If you are dissatisfied with any portion of the site, or with any of these terms of use, your only course of action is to discontinue using this site.

These terms and conditions shall be governed by the relevant United Kingdom law, and by using the site you agree to be bound by this jurisdiction.